The ability for me as an engineer/technician in my department, or other departments within our organization (elevator) was able find all sorts of information quickly with just one click! It's quick & easy when I need something fast - whether it be parts info from manufacturers' websites OR customer-facing support tickets we receive daily via email / phone calls etc., resolutiontube has been there every step along this journey!! There really isn't anything negative about using resolve tube at least not yet anyway. We have used many different software applications over time but nothing quite compares like RT so far. !