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ResolutionTube Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Customer Service, Field Service Management

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Description of ResolutionTube

ResolutionTube is a mobile collaboration and troubleshooting platform that allows field technicians to access product documentation and use live video.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
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Type of review

Revainrating 4 out of 5

Great solution connecting remotely and sharing documentation

I like how easy it was for us as new employees, with no technical experience or training given by TTI we were able connect our first customer in under 30 minutes! The fact you can stream your monitor from any device makes this tool even better than using an expensive laptop/desktop computer while out at site of work (I had some issues when working off my phone). We are still looking into other products offered through resolutiontube but have not found anything else yet which will be more cost…

Pros
  • The ability to stream directly to my phone without much lag, the ability to share documents/manuals from a computer that is not readily available at a moment's notice
Cons
  • I wish the software was slightly more user friendly, I would use it more if I felt I could easily figure things out without a lot of effort

Revainrating 5 out of 5

Resolve Tube is everything you want and more

The ability for me as an engineer/technician in my department, or other departments within our organization (elevator) was able find all sorts of information quickly with just one click! It's quick & easy when I need something fast - whether it be parts info from manufacturers' websites OR customer-facing support tickets we receive daily via email / phone calls etc., resolutiontube has been there every step along this journey!! There really isn't anything negative about using resolve tube at…

Pros
  • Quick searches
  • Easy to learn interface
  • Ability search by keyword instead
Cons
  • There are troubles