This item was a big disappointment. It appears to have been delivered by truck and the box had several rips and tears exposing the item to dirt and wear and tear wherever the box was torn. It wasn't the worst though - when the box was fully opened the fabric/fiber cover of this scratching post, which was not quite carpet and not quite fabric, looked dirty, matted and worn like this scratching post did. used for many years, then repackaged in a box and resold. The sisal covered posts were clean but the fiber/fabric covered platforms were in terrible condition and not fit for sale or use. to bring such a frankly ugly and worn piece to my house. So I have initiated a return and clearly stated that the item is in poor condition which is why I am returning it. Due to the unsuitability of the fabric it was upholstered with, I chose not to exchange but to return; and planned to backorder another model. Then I discovered the nasty surprise of being charged almost $30 for returning this unacceptable item that should never have been shipped! good shopping. It wasn't a good buy at all - it was the most expensive scratching post I've ever bought and by far the worst quality. I was very disappointed with this experience, so I will look into a different manufacturer than Armarkat for future purchases.
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