Parts are packed OK but nuts, washers, bolts and screws are thrown in the boxes as an afterthought (two wagons bought). Like looking for a needle in a haystack. They look good together, but when my son-in-law first tried to get my little 11-month-old grandson in, the handle broke off in his hand. For the price I paid I am disgusted with the lack of quality control. You should send me a new pen, but I won't hold my breath.
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