Easy to use, it has all of our needs for now (we're looking at more features). You can make any combination you want out there when creating queues in your business or organization's website; that makes things simple! My only problem with this program was I couldn't find anything about their support team because they don’t have one online - so if something had gone wrong during implementation we would've been stuck without being able fix issues ourselves like other companies do/used too often these days!! Great product though. Make sure u look into what type(s) fits yuour need best before going ahead wth purchase &-installation process.- It allows us quick access by multiple employees from home via computer screen sharing feature which helps avoid waiting around while getting info together etc.- The customer service department could be improved since sometimes i thought my request might not get answered right away but later found answers were just delayed due tto lack staff members available / busyness within office hours time frames-. The support team is very responsive. As long as you are willing to provide them with all the details of your process, they have been able to help me out with multiple issues. I am not having any problems currently so there really isn't much to say about that. If you need someone who can assist you with setting up custom queues, Queuerite is an excellent option. They were able to help us set up various queue types without being overwhelmed by the amount of options we had at our disposal.