I like that it's easy enough for me as an individual user, but also allows us to set up our own permissions so we can control who has access at all times! It makes sense now when new people join my work teams they don't have any training in using this tool - which is why there are some glitches sometimes (like not being able to save changes). We use formfoundry daily within my role with no issues. The only issue i do find occasionally is if you're trying to add pictures or other media into fields then things get messy quickly because of how many different ways the platform does stuff differently from eachother. Try out their free trial first before committing too much time/money into purchasing something that may be overkill for what you need. Our main benefit is keeping track of feedbacks received by customers through surveys & questions asked during customer.