They are very knowledgeable of all aspects related to marketing for amazon products - from advertising options through customer service issues regarding returns/refunds etc.. There's not much I dislike about them as they have been able to assist us with several different problems that were quite difficult (and sometimes impossible) within our control! The only thing i can say would be perhaps there could've possibly being some better communication between team members when it comes time to make changes or updates because one person may know something while another doesn't which leads to confusion at times. Overall great experience so far but please do your research before deciding what you want out this firm specifically since everyone has such unique skillsets depending upon who works where. We're solving many challenges currently including how best utilize social media platforms like Facebook & Instagram for reaching new customers along side traditional methods of advertisement using PPC ads and other ad networks available online.