I like how simple it was to use, once you got familiar with its interface! It could be better if there were more features in terms of customization options but we have been able solve our needs so far using this tool alone without any external help from other companies or consultants; even though they've had some good ideas too which helped us improve what's already available out here by giving suggestions about improving certain things as well adding new ones when needed.
We are solving client reporting issues while keeping track internally at one place within an organization where people can easily access information regarding clients' performance metrics such as number of applications opened per month/year etc.,.