The best thing I like is that it helps me manage my time better by automating some of my tasks which otherwise would have been manual. It can be used in multiple ways, but most importantly its user friendly interface makes sure we get all our work done without any hassle. Sometimes when you are using this software, sometimes it gets stuck or freezes up and needs restarting. Try out if it works well for your organization before deciding whether it suits you or not. Automation of repetitive task has helped us save more time thus increasing productivity.