It's easy to use and understand. If I had any problems with the system, the support was always there to help me get it resolved. I would have liked to have more customization options. I would still recommend this tool to anyone looking to improve their customer experience. If you are looking to improve your customer service and customer experience, this is a great tool. Many of our customers are on the road all day and they rely on us to provide them with what they need. With this tool, we can provide them with great service.