Review on Starfish Migration Solution by Sean Copeland

The team at starFish has been very willing tto work closely wih us during our project implementation phase as wellas afterwards for ongoing support needs via phone calls or email communication throughout out contract period. They have also assisted where needed outside of their defined scope by sharing knowledge / expertise across other vendors within the same product line/family. 1) Greatly improved speed between sales stage (initial engagement & onboarding), 2.) Helped reduce amount time spent updating agent skill sets 3). Enabled faster deployment than had initially planned due some required changes after go live date 4.). We now have complete end2end solution including Agent Self Service Portal integration 5) Reduced overall cost 6). Improved quality assurance 7). Enhanced user experience 8 ). Improved system stability 9.Improved call handling 10). New features enabled prior completion 12). Overall better control over what functionality is being used vs.