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Starfish Migration Solution Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Office, Marketplace Apps

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Description of Starfish Migration Solution

For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ proven Walk, Run, Fly process to easily migrate agents and related resources - resulting in greater customer satisfaction.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

High Quality Solution - Very Pleased with Implementation

The team at starFish has been very willing tto work closely wih us during our project implementation phase as wellas afterwards for ongoing support needs via phone calls or email communication throughout out contract period. They have also assisted where needed outside of their defined scope by sharing knowledge / expertise across other vendors within the same product line/family. 1) Greatly improved speed between sales stage (initial engagement & onboarding), 2.) Helped reduce amount time…

Pros
  • Also key in terms o getting full functional value from day one!11 ) Easy access great web portal12
Cons
  • Some little things