The most important thing is that it's easy for beginners like me as I have no technical knowledge in software development so this application just fits my needs perfectly! It has helped us with all of our security tasks (including cloud-based ones) since we started using cofense about one year ago. Nothing really at this point but maybe some minor bugs when you upgrade your version or something else which isn't too big an issue. Just try them out if they fit well into your workflow/needs - there could be other things better than what these offer. We use their antivirus solution mainly because of its ease of usage compared to others available online. Also it offers great customer service support should anything go wrong while running tests etc.,. Cofense has been a great partner for our organization, giving us access to resources and support for our software. They have been able to understand our needs and create solutions for us. We have not had any issues with them. The only thing I can think of is that Cofense does not have a lot of resources for their own product. They rely on third party partners to build out their product. We have utilized their services for our ERP system, but we also have other projects with them.