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New Zealand, Wellington
1 Level
739 Review
60 Karma

Review on GAIATOP by Everette Jean

Revainrating 3 out of 5

A Disappointing Organization with Horrible Customer Service: GAIATOP

My latest encounter with GAIATOP was one of the most aggravating experiences of my life. I was browsing the internet for some outdoor decorations and accessories to put on my terrace when I happened upon their website. My interactions with this business, on the other hand, were nothing short of a living nightmare. To begin, their website is sluggish and has a poor design, which makes it difficult to locate the information that I was looking for. The checkout procedure was a complete and utter failure by the time I had eventually located a product that I was interested in purchasing. Due to the payment gateway's frequent timeouts, I was forced to begin the procedure all over again several times. It was an enormous waste of time as well as a source of extreme frustration. When my order was eventually delivered, I discovered that it had been prepared incorrectly. The items I received were completely different from what I had purchased, and their quality was appallingly low. When I attempted to contact their customer service department to find a solution to the problem, I was met with indifference and unhelpfulness. This made the situation even more frustrating. The representative I spoke with was impolite and unprofessional, and rather than working to find a solution to the issue, they simply informed me that the problem was due to the fact that I had ordered the incorrect items. They did not provide any assistance or suggestions for how the problem could be solved. I was astounded and dismayed by the lack of attention to the needs of customers that this business provided. My time spent purchasing with GAIATOP was, on the whole, a miserable one, and I cannot recommend doing business with the company to anyone. The website is difficult to navigate, there are issues with the checkout procedure, and the company's customer service is terrible. Go shopping somewhere else to spare yourself the inconvenience.

Pros
  • Website that is friendly to users and is simple to navigate
Cons
  • In some instances, the merchandise had a poor quality.