In my recent experience as a customer of Ninthseason, I found both the quality of their products and their customer service to be wanting. The vacuum parts and accessories that I ordered could not be used with the vacuum that I already owned, and the things that I did receive were of poor quality and soon broke. In spite of my attempts to contact their customer support team, I did not receive any assistance or resolution. In addition to this, the shipping process was quite delayed, and as a result, my item did not arrive when it was supposed to. My interactions with Ninthseason were, on the whole, unsatisfactory, and I cannot and do not recommend their services to other people.