I loved being able to use it when we had customers in multiple areas of our office. It was nice having something we could all interact with at once without calling each other personally. The chat window sometimes didn't seem to work very well either internally or externally so there were times where you would get stuck trying to figure out how to resolve an issue that someone else helped send through. It also slowed down any internal activity sometimes as everyone wanted in and out of the chat room. We did find one solution to this but there are others ways as well. This made communication easier between employees who may not see eye to eye often. The best thing I liked most was that it has an easy interface with good features which makes working easier than ever before! It's affordable too as compared to other similar services available in market today!! Nothing specific but overall experience so far seems great. Highly recommend this software if you are looking forward towards making your work life hassle free by providing excellent service without any effort from user side. !