I like that it is easy for me as an individual user with no programming experience to use this software easily (after watching tutorials). There are also many add-ons available online which can be very helpful if you have certain needs not covered by what's included out of box in your version/edition or license purchased from Salesforce. The layout could look more modernized so users do not feel lost when using it after some time away from their computer screen without looking at other options such as Google Docs etc. If anyone has any questions about usage they should contact support@brainstormapp.com because we often see people who need help troubleshooting issues but cannot get through due to lack of knowledge regarding how these programs works and why it does things differently than expected. We primarily used brainstorm app to collaborate internally across different teams within our organization where everyone was given access to edit documents before publishing.