I like how easy it was to use at first because you could do everything through your phone or computer as long they have an internet connection! It wasn't very intuitive when using in person but once we got used with our phones/computers things were fine after training us more about its features & functionality of what all can be done here via computers etc.. The benefits are being able to keep track easily between different people involved within my organization which makes communication easier than ever before especially now since there's so many updates happening every day regarding Covid 19 pandemic!!