The support team is very knowledgeable, responsive, helpful and professional. They also have great documentation and guides which helps with implementation. No dislikes about this product but I would like if they add more features such as integration with other products in their suite (such as Kinesis or Redshift). To be honest, I am not sure how much work it will take them to implement some additional integrations. We use Pulsar as an event bus where we receive events from our physical assets via IoT devices. These events need to be processed into useful business intelligence. Using scaleout digital twin builder allows us to create custom rules which then trigger Lambda functions to process these events using AWS services.