A vacuum cleaner that was bought in April of 2022. Utilization began in July of 2022. In September of 2022, it ceased to function properly. They brought it with them to the formal ceremony. Everything worked out perfectly, as the courier showed up on time and took it to the service. After that, they informed us that we had broken the button (according to them, incorrect operation, despite the fact that there were no visible damages and the vacuum cleaner was used very carefully), and the cost of replacing it with the original part would be nine thousand dollars (the official service offers to install non-original parts)) However, in order to use it, you will need to replace a few heat sensors, which would add another 10,000 to the total cost. Total: 19,000. This is barbaric, even if the guarantee is still in effect. This is the very first time that we have come across a "guarantee" of this kind.
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