The most helpful aspect is having all our processes in one place! We have been able to implement many different types of workflows that were previously difficult or not possible when using other software programs/tools.
Also being able to add new fields without rewriting pages can be very useful too. Not much I dislike about this program so far - everything has worked well with us thus far. It's helping streamline my team members' productivity as we're now able to more consistently run reports from multiple users within a single task flow instead of several separate flows (as required by previous systems).