The customer support team is really great! They helped me set up my account so that I could actually use their product. This was important as they have such an amazing platform and we were able to get our work done with ease because of how much easier everything has become now thanks to them. Nothing yet (maybe some minor issues but nothing major). We've been through many different platforms over the years including other 3d printing applications like Autodesk 123D Catch etc.. which never worked well enough or had good documentation/support out of box. And then there are those times when you know what your looking for but can't find it after hours if not days searching online trying various things.