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Netherlands, Amsterdam
1 Level
463 Review
0 Karma

Review on Belemay Compatible With IPhone 12/12 Pro Wallet Case 5G (6 by Diana Scott

Revainrating 5 out of 5

Excellent customer service

Looks great and fits the phone perfectly. The dark brown looks really good with the blue iPhone 12. Leather and rubber feel solid, but the glue holding the leather to the rubber case is weak. The top already started to fall off as soon as I put it in my pocket **Update: Herbert von Belem emailed me to fix this issue. A full refund was offered, along with an explanation that they work with various manufacturers to improve the quality of the products they sell. Because they take the time to read and respond to every negative review and take action to reassure the customer and improve their products, I feel comfortable upgrading my initial rating from 3 stars to 5. Where it was originally a 3 star review, and Slightly split, I saw no need to request a refund or replacement as I was expecting a lengthy process, but this company takes it upon itself to make their customers happy. It's been a long time since I've experienced such wonderful customer service.

Cons
  • Some issues