It's easy for customers who are unsure about which publishing model works best, or where their story should land - we've got them covered! They also have some great resources like how many books were published each week etc.. That you need an agent/editor from day one would probably put people off as it seems so strict but I'm sure there might something else out here somewhere? Not much really apart form being able to help if needed when signing up (no idea what though). There could definitely do better explaining things such getting your first contract signed before anything happens otherwise everyone just gets confused :P If someone had mentioned this service right away i'd say my experience has been very positive :).