Header banner
Revain logoHome Page
Gavin Ghram photo
Malaysia, Kuala Lumpur
1 Level
709 Review
61 Karma

Review on COSCELIA by Gavin Ghram

Revainrating 2 out of 5

Unsatisfactory Service Received by Customers of the COSCELIA Online Store

As someone who frequently shops for clothes and accessories online, I was delighted to test out COSCELIA's beauty and personal care items, in addition to their essentials for foot, hand, and nail care. On the other hand, my interactions with their online store were not in the least bit satisfying. To begin, the website was difficult to navigate, and the product descriptions were written in a way that was unclear and lacked adequate detail. In order to verify that I was making the right purchase, I had to spend a significant amount of time searching for the appropriate things and going through the descriptions of those products. Second, the process of checking out was quite aggravating. Due to the constant crashing of the website, I was forced to restart the process multiple times. After completing my order, I did not receive a confirmation email or any tracking information, therefore I do not know when to anticipate receiving my things. This makes the situation even more frustrating. In the end, the products themselves did not live up to expectations. The beauty and personal care items did not live up to the quality that was advertised for them, and the fundamentals for caring for one's feet, hands, and nails were unsatisfactory. It took only one day for the nail polish, in particular, to start chipping, which was an extremely aggravating experience. In summary, my experience shopping at COSCELIA's online store was not satisfying in any way. My decision to shop with them was a mistake because their website was difficult to navigate, the checkout procedure was aggravating, and the products did not live up to my expectations. This retail establishment is not one that I would suggest to anybody else, and I will not be shopping here again.

Pros
  • Wide selection of cosmetics and toiletries.
Cons
  • Nail polish can chip readily in some cases.