The chair is delivered unassembled in a cardboard box. As expensive as this chair is, I expected the pieces to fit together perfectly, but they didn't. The problem arose when trying to attach the backrest to the seat cushion. The holes on the right matched up nicely, but the holes on the left were off-center, making it almost impossible to insert a screw into the threaded hole in the seat cushion frame. There might be a bad batch that was never tested before shipping, but then again for that amount of money I wouldn't have to fight to get it all together. I didn't want to send it back because of the hassle involved so I started on the left side where the problem was and put as much effort into the back of the seat as I could to get the bolt to work. I could barely get it in, and that was after lots of tries and stripped screws. Then once it came in, it was pretty darn hard to turn with the tool that came with it, so I had to use my hex set to get the job done. If I ever have to take the chair apart for any reason, I'll have to go through all that pain of reassembly again. The good news is that once the chair is assembled and adjusted to your liking, it is an amazing chair. I would consider getting another one if they can guarantee the one they send me won't have the same problem.
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