The end of the microphone body has fallen apart due to the glue not sticking together and will not honor the warranty. Here is the customer support response: ---------- Is the headset physically defective or not working properly? Physical damage is not covered under the Kingston/Hyperx product warranty. If the headset is physically broken it is still covered by the 2 year warranty and you can submit a warranty request by clicking the link below. Please note that you must provide a copy of your proof of purchase when making a warranty request.