Well packaged but missing a few small nuts and bolts. The instructions are terrible. You must have some mechanical skills and imagination. The flash drive with the files was not good, but they can be downloaded from the network. You need drivers and a laser program. LaserGRBL is free and works. Download the drivers from the website. Use the database file to find the right material and settings. I engraved some notepads for the upcoming meeting for everyone who came. Arrived great. You'll need to use your artistic eye to make sure your work is there and figure out how to find the size and center of your work. You must create a high-quality image file yourself. Play with it But just be prepared to find out for yourself and I suspect it won't be easy to get help. You really need someone whose native language is English to develop a proper instruction manual. In the end he seems to do what he has to do
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