It has been very easy to customize everything I need for my blog, without having any technical knowledge of coding etc! There are so many helpful tutorials that will guide you through setting up your site from scratch which makes it really user friendly when starting out with something like this!! The only thing about pivotx i dislike at all would be they have not yet made themes available (it's still just an option). But if there was support then maybe more people could use them because some templates look great but don't work well once implemented into WordPress - hence why theme creators can make money off their products/themes by selling plugins instead? This way everyone benefits rather than one party benefitting alone??