The ability to integrate multiple channels, such as email, messenger, live chat, etc. This allows us to provide one platform of support for our customers across all channels. It took some time to train the system but once we did it has been very reliable. We use the live chat functionality to triage tickets and respond to customer questions. Additionally, we use it for onboarding new users. This feature has allowed us to streamline the process of onboarding new accounts by integrating it with our internal ticketing system. The best part about membit is its ability to integrate with applications like Salesforce, Zendesk, Slack, Gmail etc. The interface of the bot is also very user friendly. I don't have any downsides to write here. If you are looking for an all in one chatbot solution then this is your choice. You can easily integrate it with your other tools such as slack, salesforce etc. It's a great tool for customer service purposes. We use it for our internal communication within the team.