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Membitbot Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of Membitbot

Membit is the only off-the-shelf AI chatbot solution for enterprises. Membit provides built-in modules and ready made processes that make integration with organizations CRM/ERP systems incredibly easy.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great Customer Service Solution for All Industries

The ease of use, customizing our bot to fit all business needs in one platform! Not much so far but I believe this will be an amazing tool once we get more experience using it! It's not too expensive either which makes us feel comfortable about investing time into learning how best utilize its features. We are solving customer service problems by providing live support via text as well as voice calls through their app or website. This has been very helpful especially when there isn't anyone…

Pros
  • Easy to read interface.
  • Customer satisfaction ratings that track progress (or lack thereof)
  • Ability To see what steps were taken each step along with comments from others working for me is essential here because some things may come up later than expected hence need flexibility
  • Able access multiple accounts without restrictions/limits; easy switching between users
Cons
  • So-so

Revainrating 4 out of 5

Best ChatBot Solution - Easy Integration And Very User Friendly

The ability to integrate multiple channels, such as email, messenger, live chat, etc. This allows us to provide one platform of support for our customers across all channels. It took some time to train the system but once we did it has been very reliable. We use the live chat functionality to triage tickets and respond to customer questions. Additionally, we use it for onboarding new users. This feature has allowed us to streamline the process of onboarding new accounts by integrating it with…

Pros
  • Ease of integration.
  • Able add custom fields into conversation which makes conversations more interactive than previous generation bots
  • Easy setup/configuration without coding knowledge required!
Cons
  • Updates take too long sometimes when there’s lots happening at work

Revainrating 4 out of 5

Fantastic tool for connecting with colleagues

The ability to have an interactive conversation in real time was amazing! It's so much better than using email or text messaging as it allows you more freedom of movement, plus I could see if my team members were available at any given moment which helped me enormously when managing our teams during COVID19 lockdown period. There are times where there isn't anything wrong but nothing great either - perhaps due do some caching issues? But we didn’t find too many instances like this while working

Pros
  • The fact that we can use the platform to communicate with our team members across multiple work locations and at the same time get real time feedback from them is amazing!
Cons
  • There are not many downsides to using this platform, it works well for us