With this tool we have been able to gather feedback from users that are visiting our website which helps us improve it. We can also see patterns in each page's behaviour as well as where people drop off or get distracted. This has made my job easier because I do not need to send out surveys since there is an easy way for me to check what everyone feels on any given day. It doesn't give much if anything back other than the information itself. There isn't too much else that they could add. If anyone needs additional testing done then definitely use them! They help ensure that the client's wants/needs will be met and makes sure things go smoothly during their project.