I am the type of person who enjoys giving myself at-home hair and beauty procedures, so I was really looking forward to trying out Messen's online store. On the other hand, my experience was not in the least bit satisfying. The website was difficult to navigate, and it loaded very slowly and contained a number of faulty links. When I did eventually get around to placing an order, the shipment did not arrive for several weeks and was missing several items. I was left feeling frustrated and dissatisfied as a result of the unhelpful and unresponsive customer service I received. Messen is not something that I would encourage to other people who enjoy doing DIY projects.