I like how easy it is to use and navigate through the program. It is very user friendly. I also like how you can customize the layout of your dockets. Sometimes it takes a while to load but once its loaded it loads fast! You need to be patient when loading. I also dislike how sometimes the program will not let me add new lines to my docket. I have used this product for about a year now and I haven't found anything I don't like yet. We are able to track all our invoices and receive payments faster than we did before using this product.