I bought this item in September 2020. I had a problem when the lock button didn't work. I wasn't sure if I would get a notification in return. I thought it might be worth a try. (I didn't fill out the warranty information when I first bought this product.) They emailed me back within 2 days. They send me a new part and don't force me to return the defective one. I will do more business with this company.
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