Review on Spearline by Tim Venkatasubramanian

Speerline tests all voice calls made over PSTN (Plain Old Telephone System). You can configure rules for each call type, country, operator... All kind of conditions are achievable (e.g.: 2 operators must answer correctly to qualify, last digit must be 7….). You also have all the statistical info around calls per hour, length of calls et cetera. Once set up you start receiving automatic reports about trends and anomalies to inform action. This is a very powerful feature given you don’t need to spend valuable engineering resources building new products when you already have a comprehensive existing infrastructure to support. Very useful solution to manage customers churns and bad experiences before spending money to fix issues.



As a call center executive I’m used to dealing with phone calls when there’s something wrong with our calling program. I found Spearline to provide me with the ability to easily manage the calls coming into my call center and resolve them within 1 minute whenever necessary without wasting valuable agent time. This also helps prevent customer support agents from needing to spend hours trying to fix small issues before handing over to someone else in the organization. So far spearline works well at picking up live connections, recording conversations, and generating real call traffic statistics. My next plan is to put the reports generated for me on Trello automatically and then push emails to my CRM with relevant records attached and links directing customers toward appropriate channels for resolving their complaints.

To say I love spearline is quite a understatement. Everything about spearline is just exceptional.