I like that it's very easy to get up & running with any device - whether you're using Windows or MacOS X (and even iOS). It also has an excellent mobile app which makes managing devices in remote areas easier than ever before! We've been able to reduce our time spent deploying new hardware by over 50%. There are no downsides at this point for us as we have not found anything yet either; however if there was something specific missing from the software package then we would definitely be interested in finding out more about what they offer so far. So far everything works well but when looking around the web i can't find much information regarding their plans/updates etc. If anyone wants help setting one up please feel free to contact me :) Reduced deployment times across multiple sites.