I like how easy it is to use for everyone in my office. It's very user friendly (even if you are not tech savvy). The software can be confusing at first but once your familiar with all its features and options there isn't much more difficult than using any other program out there. There really was nothing bad about this product as far as i know! If anything we just didn't realize what kind benefits were available until after our installation which had us set up an account through them instead of doing things ourselves via excel or google sheets etc. We realized later though that they offered so many tools and solutions within their system that made managing everything from one place super simple!! Our business has been able to track almost every aspect of production/energy usage, customer billing info, employee training, invoices, P&L reports.