I like that they took my content from various sources & made it easily accessible to their client base - without having me create new material! That was one of our biggest pain points with other companies we had worked with previously so this is great news!! They are very good at what they do which makes them easy to work/communicate wtih as well- no surprises here :). We have not run into any issues yet but if there were problems then these guys would fix things quickly (which has been an issue elsewhere!). The staff member who handles social media management /content creation seems pretty responsive too when needing help or questions regarding updates etc..