Customer service was excellente! Owner emailed me before I got to pick up my item to see if I had any issues with the product and exchanged any resolution to help me out. Slipped it on and it was so comfortable other than the one I bought from Walmart. It had straps and metal braces on them. They pinched when bending. I liked the padded O ring around the knee cap, which a plus when I'm resting on my knees when I cleaning the floors and stuff. Ease of motion when riding bike of walking. The thing I noticed was it slid down when I walked around Costco. Lucky I noticed the O ring passed below my knee cap, but the sleeve was snug around my leg to let it stay in place. I know one person had that issue on the review. It helped my knee pain go away. I will try it when I sleeping. I wasn't sure if getting a smaller size would help with having the sleeve stay in place. I measured my leg and ordered what the size chart indicated. It was between the marked measurement of XXL, So, I thought to consider getting the XL. But overall, this brace is worth the purchase. I might get another one for my other knee to help not take too much weight off of my recuperating knee.
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