It has helped us manage our systems in an efficient manner,it also saves time by not having agents deployed over different countries or clients as we can have reports generated from any location using their cloud service! The only thing I dislike about agent less monitors would be that it does require you for some training sessions but once done with those all set up its great!! You will get used into this very quickly since there are so many useful features at your disposal through out day-to -day usage. We use AMM mainly during development stages when working closely together where remote access was necessary however now i am seeing them helping me more often than needed too like reporting purposes etc..