I have worked with them for over 10 years now as an employee in two different organizations that were provided service by ACS. They are always reliable and fast to respond when we call or email regarding issues relating to our documents being shredded. There really isn't anything about this organization that doesn't work well from my perspective! Their customer support has been great all these years as they provide us high quality results every time. My experience overall was one where everything went smoothly without having any major problems along those lines.