When I was cleaning the suction head and roller (Shark Rotator Pro Lift Off) I found that a small piece of hose had snapped inside! The manufacturer will be happy to sell you a whole head, but not the hose. 80 something dollars! I FINALLY came across these little gems and replaced them myself, big savings, worked great. If you don't mind taking things apart, do it yourself. Use the savings for a nice treat somewhere.