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Australia, Canberra
1 Level
717 Review
37 Karma

Review on Noyal by Cory Owens

Revainrating 3 out of 5

Frustrated by Noyal's Lackluster Support

Unfortunately, I had a negative encounter with Noyal when I ordered supplies for my pet. Although they have a lot of options for pets on their website, I was disappointed in the quality of their customer support. One of the items I ordered was the incorrect size and came with my shipment. I contacted customer service right away, but I had to wait several days for a reply. When they did reply, it was with a useless answer that only served to aggravate me further. I was dissatisfied with the subpar quality of their customer support and the slow pace at which they resolved my issue. It's a shame, because they have a wide variety of goods, but their unsatisfactory customer service made up for it. Based on my interactions with Noyal's customer service, I am unable to endorse their product. In the future, I'm hoping they'll make changes to their procedures to guarantee satisfaction for each and every one of their customers.

Pros
  • high-caliber goods
Cons
  • Compared to some rivals, higher prices