I like that they are very personable with our customers - always making sure to engage them in conversation about their needs as well! They listen carefully & provide excellent advice which helps us make informed decisions regarding any projects we have at hand or future ones too (we've even gotten some referrals from clients!).
There's no downside really- just great service all around :) We're working together now for an upcoming project but will continue using ampliMark long after this one ends because of how much time has been saved over other agencies who don't seem interested in solving problems/engaging properly wtih you until it becomes absolutely necessary.