The player did not work immediately. After jumping through hoops I was finally able to recognize my computer but it only allowed me to open files in File Explorer and view the files. He never played any of them. Tried 5 different players. This is not for the US. "Instructions" is a joke. A small folded piece of paper asking you to go to their website and look for solutions. There are no FAQs on the site, but you can email the support team. It has a list of tasks to choose from, which should tell you something. They know about these crappy players' problems, but don't bother to fix them. And if you're aware of the issues, how about some FAQs so your users don't have to wait until they maybe get an email from a support email. After 3 hours of frustration I packed it up for a return. Do yourself a favor and avoid disappointment and choose a brand name. Here's what I'll do.
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