We have used this product for over 2 years now, it's been great so far! The customer service has helped us in every step of our journey with them (integration process). They are very proactive when we need help or suggest improvements they always respond quickly. I can't think of any downsides as yet but if there was something that came up during their trial period then please let me know about your experience :) Integration between Salesforce & Hubspot - Reporting outbound calls made by sales reps from within SFDC into HUBSOFT CRM using API connectors.