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1 Level
1311 Review
64 Karma

Review on Trivad by Justin Guldin

Revainrating 5 out of 5

Great Product, Exceptional Customer Service

Our team at Fidelity is very knowledgeable about their products as well all of our needs related to security/compliance (ISO27001). They also have great customer service that will help you through any problem or question from implementation until after project completion - even if it takes years! The lack of training available within your product itself can be frustrating when trying implement new features; however this may change over time given how quickly they are working towards bringing out more updates into existing customers like us who purchased before 1Q17 launch date but don't qualify yet because we're still using previous versions. A one stop shop where compliance issues could easily get resolved without involving multiple vendors.

Pros
  • Customer support via email, phone call
  • Ability for both inbound &/out bound integration with other systems such Amazon Web ServicesSecurity Compliance Management tool
Cons
  • It is hard to say