I like how easy it was to set up, configure, use in our environment & maintain. It's also very good at what its designed for - managing software licenses! There are some things we would have liked to see improved upon as well (such as ease of adding new products). We had been using other license management tools before trying out this one but found them too complicated or expensive so gave us no choice when looking into licensing options available from MSFT. This product has helped us manage Microsoft Office 365 subscriptions across multiple sites/environments without any problems since implementing about 6 months ago now.