It is very easy to use, has good support from their team and it offers multiple ways of exporting information (CSV format) which makes it easier for you as an admin in getting data out of channel-kit. Nothing really bad about this software but I would say that they need more features like sorting by date or time range etc if needed. They should definitely add those functions so people can have some better user experience with this tool. We are using this platform for our website content management system. I like that it's easy to use, you can create your own tags or keywords so its very flexible. The community is great as well! There are no downsides really at this point but if there was one thing i would change maybe their pricing could be more affordable? It has made my work life much easier by creating an online place where people post links they find interesting which lets me have quick access to relevant information without having to search through thousands of articles myself every day.